About meПример Пример

Hello! My name is Garik Davtyan. I have 13 years of work experience, of which 6 in the financial and banking sector, and 7 years in IT and telecommunications. In parallel to the main work, I worked in the company Bureau Veritas as a consultant of management systems and an auditor. I implemented and now also implement personal and corporate trainings.

Loaded and diverse work in me has developed the skills of solving multitask and complicated problems, analytics and strategic thinking, leadership qualities, purposefulness and initiative. And most importantly, stress resistance and the development of emotional intelligence.

My professional skills are presented in the Professional Experience section

EXPERIENCE
2013 - to this day
HEAD OF BUSINESS PROCESS MANAGEMENT DEPARTMENT

Rostelecom Aremenia (Telecommunication...)


✷ Organization of business process automation and digitization
✷ Creation of logic for automation and digitalization

✷ Identify business processes, operational management
✷ Management and development of CRM, assurance of uninterrupted operation
✷ Development of reporting system


KEY ACHIEVEMENTS
✔ Automation and digitization of key business processes
✔ Creation of the logic and structure of services and processes, which several times facilitated the automation and digitization of business processes
✔ Solving the problems of transition from mistake detection to their prevention, which reduced the process time
✔ Creating a knowledge base

2011 - 2013
QUALITY MANAGEMENT SYSTEM (QMS) MANAGER

“GNC-ALFA” JSC (Rostelecom) (Telecommunication...)

✷ Introduction and maintenance of functioning QMS
✷ Quality management of service and business processes
✷ Analysis internal processes and services for the purpose of increase of their efficiency (qualitative management)
✷ Structuring and systematization of business processes, working out of internal standard documents


KEY ACHIEVEMENTS
✔ Implementation of quality management system from scratch
✔ Systematization of company processes
✔ The successful certification of the quality management system by Bureau Veritas

2011 - 2014
MANAGEMENT SYSTEMS CONSULTANT

Bureau Veritas Armenia (Consulting...)

✷ Consulting, implementation and internal audit management systems and ISO 9001:2008 international standard


KEY ACHIEVEMENTS
✔ Establishment of a management evaluation system
✔ Modeling the functional model of management evaluation

2011 - 2011
QUALITY MANAGEMENT SYSTEM SPECIALIST

"Ardshininvestbank" CJSC (Financial and banking sector...)

✷ Bank business processes and services quality management and development of the Bank’s problem solving methodology
✷ Analysis of internal processes and services with the aim of their efficiency enhancement (quality management)
✷ Development and incorporation of new services and business processes
✷ Ensuring systematization of business processes
✷ Compliance of processes with legislative requirements and policies approved by the Bank

2007 - 2010
DEPUTY Director

"Meble" Ltd (Financial and banking sector...)

✷ A management and distribution of duties, definition of priorities and sequence of carried out problems, the control and an estimation of activity of employees
✷ The analysis of the competitive environment, SWOT analysis
✷ The marketing analysis
✷ Selection, training, formation and conducting base of promoters
✷ Realisation of administrative support of work of offices of the company
✷ Formation and effective execution of corresponding budgets; the control of expenses on the office maintenance, the organisation of workplaces, planning of office space


KEY ACHIEVEMENTS
✔ Creating a stable customer base
✔ Raising customer loyalty several times
✔ Process improvement

2005 - 2007
Cashier

"Meble" Ltd (Financial and banking sector...)

2001 - 2002
Economist

"Qristof" Ltd

PROJECTS AND OTHER WORKS

CREDIT BUREAU ACRA- implementation of information security management process, pre-certification audit of information security systems

INGO ARMENIA - implementation of quality management system

CJSC MELLAT BANK - implementation of document circulation process

STATE REVENUE COMMITTEE OF ARMENIA - implementation of information security management process

INSTIGATE LLC - internal audit of the quality management system and management evaluation. Process management, quality management training

LLC LSOFT - internal audit of the quality management system and management evaluation

CASA FOUNDATION - online training on quality and risk management

ASUE – Since 2014 I was the member of the state examination commmission at the faculty of management every year in the Armenian state economic university

CJSC GNC-ALFA – regular trainings of quality management, process management, sales and customer service

LANAR SERVICE Ltd – Consultation of the transformation of organizational structure and implementation of the system of key performance indicators (KPI)

Education
1997 - 2002
MANAGEMENT

Yerevan state economic institute

Management (5 Year Graduate Diploma)

Թրեյնինգներ

"Trigon" Development Consulting Company- "Change and Crisis Applied Managment" the coach prof. dok.Fridrih Glazl: Development Consultant and Conflict Management”

Graduate School Of Corporate Management - Module Management of the course Modern Manager (Certificate )

Armenian-German Foundation - Loan Specialist ( Finance, Insurance ... - No Certificate )

Armenian Corporation Of Management - “Effective Management of Enterprise” (Successful Accomplishment Certificate)